Refund Policy

This Refund Policy outlines the conditions under which customers of SafeLineVPN, a service provided by Cyberry Solution s.r.o. ("we," "us," or "our"), may be eligible for a refund. Our priority is customer satisfaction, and we strive to provide a clear and transparent refund process. Please review this policy carefully to understand how and when you can request a refund.

Contact Information

Company: Cyberry Solution s.r.o. Address: Na Perstyne 342/1, 110 00 Stare Mesto, Prague, Czech Republic. E-mail: support@safelinevpn.com

Eligibility for Refund

1. Trial Period. Customers are eligible for a full refund if the refund request is made within 30 days from the date of purchase, provided that the service has not met their expectations.
2. Service Issues. If you experience technical issues that prevent the proper use of our service, and our support team cannot resolve these issues, you may be eligible for a full or partial refund. Documentation of the issue and attempts to resolve it with our support team may be required.
3. Billing Errors. In the case of billing errors or unauthorized charges, customers should contact us immediately. We will investigate the issue and provide a refund or credit as deemed appropriate.

Non-refundable Circumstances

• Refunds are not available for accounts terminated due to a violation of our Terms of Service.
• No refunds will be issued for partial use or the unused portion of a subscription period.
• Additional services, features, or credits purchased during the subscription term are non-refundable.

Requesting a Refund

To request a refund, please send an email to support@safelinevpn.com with your account information, the reason for requesting a refund, and any relevant documentation. Refund requests must be made within the eligible refund period as outlined in this policy.

Processing Refunds

Refund requests will be processed within 7 business days from the date of request. Refunds will be credited back to the original method of payment. Please note that the time frame for the refunded amount to appear in your account may vary depending on your financial institution.

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes will constitute your acceptance of the new Refund Policy.

Questions

If you have any questions regarding our Refund Policy, please contact us at support@safelinevpn.com.